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For complex issues or if you need to send documents, email us at support@jiliive.com — you'll get a detailed response within 24 hours.
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Answers to your most frequently asked questions On the FAQ Page available here, where you can quickly find solutions on your own.
Running into issues on an online betting platform can feel overwhelming — especially when a deposit doesn't reflect on time, your password suddenly stops working, or a bonus goes missing. It's natural to feel stressed in those moments. That's exactly why jiliive has built a comprehensive Help Center, where solutions to all common problems are organized and easy to find.
This help center is designed to help you find solutions on your own — everything written in plain, step-by-step English. Because we know that when technical topics are explained in complicated language, understanding them is hard enough, let alone actually fixing the problem.
Thousands of people bet on jiliive every day. The most common issue we hear about is payment-related — particularly when a deposit made via Mobile Pay or Nagad doesn't show up in the account. In most cases this is caused by a network delay and resolves on its own within 5–10 minutes. However, if more than 15 minutes have passed, contact us via live chat with your transaction ID.
Another common issue is forgetting your password — and it takes just 2 minutes to fix. On the login page, click the "Forgot Password?" link, enter the OTP sent to your registered mobile number, then set a new password. It works instantly.
A lot of users have questions about jiliive's bonus system — "Where did my bonus go?", "What does wagering mean?", "Can I withdraw bonus funds?" These are completely normal questions. Simply put, bonuses cannot be withdrawn directly after they are credited. You need to place a certain amount in bets before the bonus becomes withdrawable. That requirement is what's known as wagering.
For example, if you receive a ৳1,000 bonus with a 5x wagering requirement, you'll need to place ৳5,000 in bets before you can withdraw. It may sound like a lot, but in practice many users meet this requirement naturally through their regular play. Full Bonus Guide On the Bonus Page you'll receive.
Jiliive will never ask you for your password or OTP. If anyone contacts you claiming to be from jiliive and asks for your password or banking details, it is definitely a scam. If you receive any such communication, report it to our live chat immediately. We strongly recommend enabling two-factor authentication (2FA) to keep your account secure.
Payment, account, or betting — identify the type of issue you're facing.
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You may find the answer to your question in the FAQ section below.
If you can't find a solution, chat with us directly via Live Chat.
Step-by-step solutions to the most frequently reported issues
Network delays may cause processing to take a little longer than usual.
Copy the transaction ID from your Mobile Pay/Nagad app.
Keep a screenshot of successful payments as proof.
Submit the ID and screenshot to support.
Click the "Forgot Password?" link.
Enter your registered mobile number and send the OTP.
Verify using the 6-digit OTP sent to you by SMS.
Set a strong new password and store it somewhere safe.
Answers to the Most Frequently Asked Questions
If you couldn't find your answer in the FAQ above, reach out to us directly. Our Bengali support team is available 24/7 and ready to help.
Contact Us via Live Chat View All FAQsJiliive's support team is available around the clock, Bangladesh time. Your problem is our problem — we won't rest until it's resolved.