Privacy Policy — How Jiliive Keeps Your Data Safe

1 Introduction

Welcome to jiliive. We understand that sharing personal information on an online platform can feel uncertain — "Is my data really safe?" jiliive's Privacy Policy is written to answer that question directly.

This Privacy Policy ("Policy") describes in detail how jiliive collects, processes, stores, and protects the personal information of its platform users. This Policy applies to our website, mobile app, and all other jiliive services.

By creating an account on jiliive or using any of our services, you agree to the processing of your information in accordance with this Privacy Policy. If you have any questions, please reach out to our support team.

2 What Data We Collect

Jiliive only collects information that is necessary to provide our services. We do not collect any excess or irrelevant data.

3 How Your Information Is Collected

Jiliive collects information through several methods. Each is transparent and based on your consent.

Direct collection

• Information you provide at the time of registration.
• Documents submitted during KYC verification.
• Information provided at the time of payment.
• Information provided when contacting support.
• Information submitted through promotional forms or surveys.

Automatic Collection

• Browsing information collected through cookies and similar technologies.
• Server information stored in log files.
• Device type, operating system, and IP address.
• Data related to your activity on the platform.

4 Purpose of Data Use

Jiliive uses your data only for specific, clearly defined, and legitimate purposes. The full list is provided below:

• Account Management: Registration, login, password recovery, and more.
• Identity Verification: Completing the KYC process and age verification.
• Payment Processing: Processing deposits and withdrawals.
• Customer support: Resolution of your questions and complaints.
• Security: Prevention of fraud, money laundering, and other unlawful activities.
• Service improvement: Enhancing the overall platform experience.
• Promotional Communications: Offers and updates are sent only with your consent.
• Legal Obligation: Compliance with regulatory authority directives.

5 Data Sharing Policy

We believe your data belongs to you alone. That's why jiliive only shares information with third parties in strictly limited circumstances and for clearly defined reasons.

When Your Data May Be Shared

• Payment Processors: Mobile Pay, Nagad, and other payment gateways receive limited data solely to process transactions.
• Identity Verification Service: Documents may be shared with authorized verification bodies for the KYC process.
• Legal Authority: We are legally required to share information when ordered by a court or directed by a government authority.
• Technology Partners: Selected technology service providers receive limited technical data to keep the platform running.

All third parties we work with are bound by strict confidentiality agreements and may only use your data for specified purposes.

6 Data Protection Methods

Jiliive follows internationally recognized security standards to protect your data. Our security measures operate across multiple layers:

• SSL encryption: All data transfers are encrypted with 256-bit SSL.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Regular Security Audits: Regular system audits conducted by third-party security experts.
• Access Controls: Only authorized personnel may access data for specific, legitimate purposes.
• Data Backup: Regular encrypted backups are stored securely.
• 24/7 Monitoring: Round-the-clock system monitoring and detection of suspicious activity.

Keep in mind, though — no one can guarantee 100% security on the internet. That's why keeping your password safe and reporting any suspicious activity to us is important.

7 Cookie Policy

Cookies are small text files stored on your device. jiliive uses cookies to make your experience smoother and more enjoyable.

Types of Cookies We Use

• Essential Cookies: Required for login state, session management, and security. The platform cannot function without these.
• Performance Cookies: To understand how well the platform is performing.
• Preference cookies: To remember your preferred language, theme, and other settings.
• Analytics cookies: To analyze user behavior and improve our services.

You can disable non-essential cookies from your browser settings. However, turning off essential cookies may affect certain features of the platform.

8 Your Rights

As a jiliive user, you have important rights over your personal data — rights we respect and actively help you exercise.

To exercise any of these rights, email us at support@jiliive.com or visit our Help Center Go. We will respond within 30 business days.

9 How Long Your Data Is Retained

Jiliive retains your data for as long as necessary and as required by law.

• Active account: All data is retained for the duration your account remains active.
• After account closure: Financial transaction and KYC data is retained for 5 years (as required by law).
• Log Data: Stored for a maximum of 2 years.
• Marketing Data: Deleted immediately upon withdrawal of consent.

10 Protection of Minors' Privacy

Jiliive is strictly for individuals aged 18 and above. We do not knowingly collect personal information from minors.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete any collected data. If you believe a minor is using our platform, please notify us at support@jiliive.com.

11 Changes to the Privacy Policy

Jiliive may update this Privacy Policy as needed. You will be notified of any significant changes via your registered email or a platform notification.

You can always find the "Last Updated" date at the top of the page. Continued use of the platform after any policy changes will be considered acceptance of the updated policy.

12 Contact us

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Email: support@jiliive.com
• Live Chat: Available on the platform 24/7
• Help Center: Help Center Page View

We aim to respond to all privacy-related requests within 30 business days. For urgent matters, please reach out to us directly via live chat.